Voices from Our Community

Why this page is empty right now

It would be straightforward to manufacture a wall of warm-sounding quotations attributed to vague initials and stock photos. Most agency websites do exactly that. We chose not to. The people we serve are adults with intellectual and developmental disabilities; their families are navigating a stressful long-term care landscape; their words and likenesses belong to them, and the standard for putting either on a public website is their explicit, informed, revocable consent.

That standard takes time to meet honestly. Until we've met it for any specific story, this page stays empty.

What we will and will not publish

Some of these are operational. Some are ethical. All of them are firm.

What we will publish, when consent is in hand

• Self-advocate stories told in the self-advocate's own words, with their explicit written consent and an option to withdraw consent at any time.
• Family member stories told by the family member, with their explicit written consent, and only when no protected health information about a third party is disclosed without that party's consent.
• Quotes from case managers, MCO coordinators, and other professionals who choose to attach their name, role, and organization to a public statement.
• Photographs only when the people in them have given explicit photo consent and have had the chance to see and approve the specific image being used.

What we won't do, regardless of how good it would look

• We will not publish manufactured, paraphrased, or composite “testimonials.”
• We will not attribute statements to anonymized initials when the person has not consented to the statement appearing publicly in the first place.
• We will not publish identifying information about the people we serve — names, conditions, household details — without specific consent for each disclosure.
• We will not use stock photography of unrelated people in a way that suggests it depicts our clients.

If you'd like to share your story

We welcome it, and we'll handle it carefully. The right place to start is a short message through our contact form. We'll respond directly, walk through the consent process in plain language, give you full editorial control over what is published and how it appears, and confirm that you can withdraw consent at any time without affecting your services.

While this page fills in

If you're reading this page because you're trying to evaluate whether Servants Mission is a serious provider, the most useful place to look right now is Our Story, which lays out how we operate and why. The Transparencypage is where we'll publish the operational data — wage floor, retention, KDADS survey results, complaint history — that lets you evaluate us by something firmer than self-described warmth.

And if you're a family member or self-advocate looking for help right now, our Resources section is the place to start, regardless of whether you ever speak with us.