Accountability
Transparency
The agencies that serve people with disabilities should be able to demonstrate — not just claim — that they are doing the work right. This page is where we publish the operational data that lets you evaluate us by something firmer than self-described warmth.
Why we publish this
Trust at scale is built on legibility. Most HCBS providers describe themselves in language no one can verify — “person-centered,” “dedicated staff,” “a true commitment to quality.” The families, self-advocates, case managers, and MCO coordinators who depend on us deserve something firmer than that. The metrics on this page are published as they become available — not held until they look favorable, not selectively reported, not reframed when they're uncomfortable.
DSP compensation and retention
Direct Support Professional turnover is the single most reliable indicator of structural health in a care agency. We track and publish:
- Our current DSP wage floor and how it compares to the Kansas HCBS regional median
- Average DSP tenure in months
- Annual turnover rate
- The status of our profit-sharing pool — activation conditions, current pool size, payout history once active
Current data
DSP Compensation & Retention
- DSP wage floor:
- Not yet published — first quarterly report publishes once we complete our first full quarter of operations
- Average DSP tenure:
- Not yet published — will publish at 12 months of operation
- Annual turnover rate:
- Not yet published — will publish at 12 months of operation
- Profit-sharing pool:
- Not yet active — activation requires a 3-month operating reserve and 8 active clients; current progress tracked internally
These numbers will publish quarterly once we have completed our first full quarter of operations under our launch staffing model. The activation conditions for the profit-sharing pool — a three-month operating reserve plus eight active clients — are also tracked publicly so the timeline is legible.
KDADS survey results
Servants Mission is licensed and surveyed by the Kansas Department for Aging and Disability Services. Survey schedules, full survey results, and any corrective action plans publish here within 30 days of receipt. We do not edit survey findings; we publish them as issued and document our response separately.
Current data
KDADS Survey Record
- Most recent survey:
- No surveys on record — Servants Mission is a recently certified agency; initial licensure survey is pending
- Open corrective action plans:
- None
- Certification status:
- Active — KDADS-certified I/DD agency
For families and case managers evaluating providers, KDADS certification status and survey history are also part of the public record at kdads.ks.gov (opens in new tab). Our published version here adds context — what changed in response to findings, what is in progress, and what is closed.
Complaint and incident history
We maintain a complaint and incident log as required by KDADS licensing. Summary data publishes here on a rolling basis: category counts, average resolution time, outcomes, and any systemic patterns we have identified and addressed. Individual records are not published — they contain protected information about the people we serve. Aggregated patterns are published, because patterns are how an agency's operational culture becomes visible.
Current data
Complaint & Incident Log
- Complaints on record:
- None — pre-operational; log begins at first service delivery
- Open incidents:
- None
- Average resolution time:
- Not yet available
Operational integrity
Beyond regulatory metrics, we publish a small number of operational integrity indicators that reflect how the agency actually runs:
- Documentation completion rate (services delivered as authorized vs documented)
- Median response time to MCO authorization requests
- Median response time to family or case manager concerns
- Active caseload count and current capacity status (open / waitlist / closed)
Current data
Operational Status
- Active caseload:
- Pre-launch — not yet serving clients
- Current capacity:
- Open — accepting referrals; contact us to discuss your situation
- Documentation completion rate:
- Not yet available — will publish quarterly once services begin
- MCO response time:
- Not yet available
What we don't publish — and why
Some categories of information are deliberately not posted publicly:
- Any identifying information about the people we serve. Names, conditions, household details, ISP content, or any other detail that could reasonably identify a client or family — even with consent — is not published on this surface. Consented testimonials live separately on our testimonials page, with full editorial control by the contributor.
- Individual DSP names or wages. Aggregate compensation data is published; individual compensation is not.
- Individual incident details. Aggregate complaint and incident data is published; individual records are not.
- Information about MCO contracts that is contractually restricted. Where a published number is not available because of an MCO contract restriction, we will say so explicitly rather than omit silently.
If a published number looks wrong
If you spot something on this page that doesn't match a primary source, or that contradicts something you have firsthand knowledge of, please report it. The inaccuracy-report channel routes directly to a moderation queue and is reviewed by an administrator. Corrections, when warranted, are published with a visible change log entry.
Where this fits in the broader system
This page is one source of accountability information about Servants Mission. It is not the only one. Independent oversight exists — KDADS surveys, MCO audits, the federally-designated Disability Rights Center of Kansas (opens in new tab), and the right of any individual we serve or their family to file a complaint or seek an independent review. Public-facing transparency does not replace any of those. It complements them.
For more on those independent accountability paths and how to use them, see our Rights guide and Advocacy guide.